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Except as provided in Section 13.28.100, at least ten (10) calendar days prior to a proposed termination of water or sewer service, the city shall give written notice of proposed termination. The ten-day time period shall be computed from the date such notice is deposited in the mail. The notice shall be given by first-class mail or delivery to the premises and shall contain a summary of the following information:

1. The date of proposed termination;

2. The reason for the proposed termination;

3. A description of the consumer's hearing and appeal rights.